Good to know.
Straight answers to what clients, schedulers and flight departments ask us most. Anything else, just call or text (623) 847-5466.
Private aviation
Can you meet us planeside or in the FBO lobby?
Yes, whichever you prefer, subject to each FBO's rules and any special-event restrictions.
Do you track our flight?
Yes. We monitor every flight in real time, commercial and private, so your pickup moves with the aircraft, not the schedule.
Which airports do you serve?
Our regular airports and FBOs are listed on our Private Aviation page. Don’t see yours? Just ask; we serve most airports.
Can flight departments book through FlightBridge?
Yes. Request and confirm through FlightBridge, and we'll keep you informed from dispatch to drop-off.
Do you provide crew transportation?
Yes. We're happy to arrange transportation for pilots and flight attendants.
What information do you need from a scheduler?
Tail number and ETA, airport and FBO, lead passenger and party size, and lobby or planeside preference.
Booking and policies
How quickly will I receive a quote?
Within one hour, 6 a.m. to 10 p.m., under normal circumstances. For anything urgent, call or text (623) 847-5466.
How much wait time is included?
- Domestic commercial flights: 30 minutes from arrival, complimentary.
- International commercial flights: 45 minutes from arrival, complimentary.
- Private aviation: a two-hour minimum, from spot time until drop-off. On FBO departures, we remain at the FBO until wheels up.
- Trips with waiting time, such as dinners, sporting events and concerts, are booked by the hour.
What is your cancellation policy?
Reservations may be cancelled up to 2 hours before the scheduled pickup time. Special events may carry an extended cancellation window or be non-refundable; we'll confirm at booking.
How do I pay, and is gratuity included?
A credit card on file is required to confirm a reservation. It may be charged in advance under our cancellation policy or for special events. A base gratuity is included and may be adjusted at your discretion.
Service and vehicles
How will I know who my chauffeur is?
Before pickup, you'll receive your chauffeur's name, photo and direct number.
How many passengers and bags fit?
Capacity depends on the vehicle. Share your party size and luggage when you book, and we'll match the right vehicle.
Can you handle larger groups?
Yes. We coordinate multiple vehicles of every size for groups, conferences and events. Just ask.
Are you licensed and insured?
Yes. Every vehicle is licensed and insured, and every chauffeur is vetted.
Beyond the Valley
Do you travel outside the Phoenix area?
Wherever you need to go. Sedona, Tucson, the Grand Canyon and Las Vegas are regular trips, and we're glad to quote any destination.
Can we book by the hour?
Yes. Book point-to-point by transfer, or by the hour as directed, for meetings, events or a full day.